Brava Pilates


Terms & Conditions
Refund, Rescheduling, and Cancellation Policy
Effective Date: January 1, 2025
All Single Sessions expire 30 days from purchase date.
Packages expire 4 months after purchase date.
Refund Policy
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Sessions & Packages:
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We do not offer refunds for purchased single sessions or packages unless the client is unable to attend due to a medical emergency, in which case a refund or studio credit.credit will be issued upon verification.
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If you decide not to continue your sessions after the first one, we may offer a partial refund based on the number of unused sessions, but this is at the discretion of Brava Pilates.
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Special Promotions & Discounts:
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Refunds are not available for sessions purchased through promotions or discounted offers unless specified in the promotion's terms.
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Rescheduling Policy
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Private Sessions:
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To reschedule a private Pilates session, please notify us at least 24 hours in advance to avoid a late cancellation fee.
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Reschedules made with less than 24 hours' notice will incur a fee equal to the full session cost.
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If you miss a session without prior notice, it will be considered a "no-show," and you will be charged for the full session.
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Group/Multi Client Classes:
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We require at least 12 hours' notice for rescheduling group Pilates classes.
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If you cancel within 12 hours of your scheduled group class, no refund or reschedule will be offered, and the class will be forfeited.
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Cancellation Policy
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Private Sessions:
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Cancellations for private Pilates sessions must be made at least 24 hours in advance to avoid a cancellation fee.
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Cancellations made less than 24 hours before the scheduled session will result in a charge for the full session price.
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Group Classes:
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Clients can cancel group classes up to 12 hours before the start time for a full refund or credit.
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Any cancellations within 12 hours will result in the forfeiture of the class fee.
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Extenuating Circumstances
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Medical Emergencies:
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If a client is unable to attend due to a medical condition, please provide documentation, and we will be happy to discuss rescheduling or Studio Credit for remaining sessions.
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In such cases, we may offer flexibility depending on the nature and timing of the emergency.
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How to Reschedule or Cancel
To reschedule or cancel a session, please contact us via:
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Email: bravapiltes1@gmail.com
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Phone: 323-540-4331
No-Show Policy
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A "no-show" is defined as a client missing their session without any prior notice. This will result in the client being charged for the full session price.
Agreement
By booking a session with Brava Pilates, you acknowledge and agree to the terms of this Refund, Rescheduling, and Cancellation Policy.